Privacy Policy

1. Introduction

BorgRollsWarner (UK) Limited, operating under the brand name BRW England (hereinafter referred to as “BRW”, “we”, “us” or “our”), is committed to protecting the privacy, confidentiality and security of personal information collected through our official website, www.brwengland.com.

This Privacy Policy explains how we collect, use, process, store, disclose and protect personal information relating to website visitors, customers, distributors, suppliers, business partners and other individuals who interact with our website and services.

We are committed to processing personal information responsibly, transparently and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

BorgRollsWarner (UK) Limited is identified as the data controller for the personal information processed through this website, subject to confirmation of the actual arrangements with our affiliated companies and service providers.

2. Information We Collect

We may collect the following categories of personal information:

• Personal and contact information: Name, email address, telephone number, company name, business address, country and other information voluntarily provided by you.
• Business and commercial information: Product enquiries, quotation requests, purchase orders, transaction records, delivery details, customer correspondence and information relating to commercial relationships.
• Website and technical information: IP address, browser type, device information, operating system, pages visited, access times and website usage information.
• Customer account information: Where account registration is available, we may collect login credentials, account preferences, order history and other information necessary to administer your account.
• Communication information: Information submitted through website forms, emails, customer service enquiries and other communication channels.

We collect only personal information reasonably necessary for our legitimate business operations and the purposes described in this policy.

3. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and provide product information, quotations and technical assistance.
• Process customer orders, purchases, payments and delivery arrangements.
• Manage customer accounts and maintain business relationships.
• Communicate with distributors, suppliers, fleet operators and other business partners.
• Provide after-sales service, warranty assistance and customer support.
• Improve website functionality, security and user experience.
• Send company announcements, product updates and marketing communications where legally permitted.
• Maintain appropriate commercial, financial and regulatory records.
• Prevent fraud, unauthorised access and misuse of our website.
• Comply with applicable legal and regulatory obligations.

We will not process personal information for purposes incompatible with those for which it was originally collected unless permitted by applicable law.

4. Legal Basis for Processing

We process personal information only where an appropriate legal basis applies under the UK GDPR. Depending on the purpose, this may include:

• Contractual necessity: to process orders, manage customer accounts and fulfil contractual obligations.
• Legal obligations: to comply with applicable tax, accounting and regulatory requirements.
• Legitimate interests: to respond to business enquiries, maintain commercial relationships, protect our systems and improve our services, where those interests are not overridden by individuals’ rights.
• Consent: where required for marketing communications, optional cookies or other processing activities.

We will identify and document the applicable legal basis for each processing activity.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential functions, maintain customer sessions, remember preferences and analyse website performance.

Where legally required, we will obtain consent before using non-essential cookies or similar technologies. Visitors may manage their preferences through available website controls or browser settings.

6. Sharing of Personal Information

We do not sell personal information to third parties.

We may share information with authorised service providers, logistics partners, payment providers, professional advisers and affiliated companies where necessary for legitimate business operations.

This may include BorgRollsWarner Middle East LLC in the United Arab Emirates, where information sharing is necessary for customer enquiries, sales, distribution, logistics or after-sales services.

We may also disclose information where required by applicable law or a competent authority.

7. International Data Transfers

As BRW operates internationally, personal information may be transferred to countries outside the United Kingdom, including the United Arab Emirates.

Where applicable, we will ensure that international transfers comply with UK data protection requirements and are supported by appropriate safeguards or another lawful transfer mechanism.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

Access to personal information is restricted to authorised personnel and service providers who require it for legitimate business purposes.

9. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including applicable contractual, accounting, tax and regulatory obligations.

Information that is no longer required will be securely deleted or anonymised, subject to applicable legal requirements.

10. Your Data Protection Rights

Subject to applicable law, individuals may have the right to request access to, correction or erasure of their personal information; restrict or object to certain processing; request data portability; and withdraw consent where processing is based on consent.

Individuals may also raise concerns with the UK Information Commissioner’s Office (ICO).

Privacy-related requests may be submitted using the contact details below.

11. Marketing Communications

We may send information about BRW products, company announcements, industry developments and commercial opportunities where legally permitted.

Recipients may opt out of marketing communications at any time by using the unsubscribe facility, where available, or by contacting us directly.

12. Third-Party Websites

Our website may contain links to external websites and services.

We are not responsible for the privacy practices of third-party websites outside our control. Visitors are encouraged to review their respective privacy policies.

13. Children’s Privacy

Our website is primarily intended for business and commercial purposes.

We do not knowingly collect personal information from children in circumstances that would violate applicable data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality or applicable legal requirements.

The latest version will be published on our website with its effective date.

15. Governing Law

This Privacy Policy is governed by applicable United Kingdom data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Where personal information is processed in other jurisdictions, additional mandatory data protection requirements may apply.

16. Contact Information

BORGROLLSWARNER (UK) LIMITED
BRW ENGLAND
The Green, Ryhope Village, Sunderland, SR2 0PF, England, United Kingdom.

+44 191 521 2111
sales@brwengland.com